Report results clearly before offering an explanation.
Reporting Campaign Performance
Maya is giving the monthly growth update. Traffic increased, but fewer visitors started a free trial and acquisition became more expensive.
- Participants
- Maya - Growth Marketing Manager / Jordan - Performance Marketing Specialist
Conversation
- Maya
Let's start with the top-line results for June.
- Jordan
Website traffic increased 18% month over month, mainly from paid social and branded search.
- Maya
That is good reach. What happened further down the funnel?
- Jordan
The trial conversion rate fell from 4.0% to 3.1%.
- Maya
So we brought in more visitors, but a smaller share started a trial.
- Jordan
Exactly. As a result, our CPA rose from $22 to $29.
- Maya
How does that compare with our target?
- Jordan
It is $5 above the $24 target, so efficiency is our main concern.
- Maya
Do we know what caused the conversion drop?
- Jordan
Not yet. The traffic mix changed, but we still need to check the landing page and audience segments.
- Maya
Good. Let's present that as a working hypothesis, not a confirmed cause.
- Jordan
Agreed. The headline is strong traffic growth, weaker conversion, and a higher CPA.
Core expressions
- top-line results
- the most important high-level numbers
- further down the funnel
- at a later step in the customer journey
- a smaller share
- a lower percentage of the total group
- above our target
- higher than the planned level
- working hypothesis
- an explanation that still needs evidence
Your practice task
Give a 45-second update using this order: traffic, trial conversion, CPA, and what still needs investigation.